In the Trenches: Is customer service a sales pull or push?
In the Trenches: Is customer service a sales pull or push?
Take this scenario: A customer slowly looked around the produce department with a puzzled expression. Then she asked the produce clerk, “Where are the strawberries and avocados that are advertised?” The worker lazily pointed to the areas instead of properly helping the customer with cordial service. The clerk basically pushed the customer away from an opportunity to grasp additional sales by using a more desirable selling approach. Another customer wanted to know if Swiss chard was available. A third customer asked if the lettuce is organic. A fourth asked if there were any artichokes. Many