IN THE TRENCHES: Time for more action, not more wishful thinking
IN THE TRENCHES: Time for more action, not more wishful thinking
Do these statements sound familiar to you? CEO: "We're going to give our customers the best products all of the time at the lowest prices along with superior service 24 hours a day, seven days a week. Blah, blah, blah ..." Division vice president: "This new corporate produce program is one of the best ever and supervision will get behind it all the way. We'll support any extra labor it needs to make it work. I'm not just saying this because company officers are here at our meeting. Blah, blah, blah ..." Senior operating officer: "This year, we plan to train every employee in our company to